Refund & Returns Policy

Refunds and Returns Policy

Effective Date: May 29, 2024

Welcome to ProGlamJewels.com. At ProGlamJewels Ltd, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a straightforward refunds and returns policy to make the process as smooth as possible.

1. General Policy

We accept returns for a refund or exchange within 14 days of delivery, provided the item is in its original condition and packaging. This policy applies to all purchases made on ProGlamJewels.com.

2. Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition, unused, and in the same packaging as received.
  • The return must be initiated within 14 days of the delivery date.
  • The item must not be a custom-made product, earrings, or marked as final sale.

3. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to our customer support team at imnidaiqbal@gmail.com with your order number, the item(s) you wish to return, and the reason for the return.
  2. Approval: Our customer support team will review your request and, if approved, provide you with a return authorization and further instructions.
  3. Packaging: Repack the item securely in its original packaging, including all tags, accessories, and documentation that came with the product.

4. Return Shipping

  • Cost of Return Shipping: The customer is responsible for the return shipping costs unless the item is defective or incorrect.
  • Shipping Method: We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts not due to our error).

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at imnidaiqbal@gmail.com. Once the defective or damaged item is received and inspected, we will send you a replacement.

7. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Custom-made items
  • Earrings (for hygiene reasons)
  • Items marked as final sale

8. Contact Information

If you have any questions or concerns about our refunds and returns policy, please contact our customer support team:

9. Policy Updates

We reserve the right to update or modify this refunds and returns policy at any time without prior notice. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about our return procedures.

Thank you for shopping with ProGlamJewels Ltd. We value your business and strive to provide a seamless and satisfying shopping experience.